Refund policy

Returns are accepted for products that are unused, unopened, and in original packaging, unless defective or damaged.

You may request a return within 30 days from the date of delivery.

Refunds are processed to your original payment method within 15 business days after we receive the returned item.

Exchanges are available for defective or wrong items, subject to stock availability.

If you receive a damaged or defective item, contact us immediately at mallfactorglobal@gmail.com . We will arrange a replacement or refund.

Some items, such as personalized or perishable goods, may not be eligible for returns.

Customers are responsible for return shipping costs unless the product was defective, damaged, or sent incorrectly.